返金ポリシー

1. General Return Information

We prioritize customer satisfaction and address issues related to our products based on the following policy.

2. Defective Items or Incorrect Deliveries

In the event of defective items or incorrect deliveries, please contact us within 5 days of receiving the product.

For defective items or instances of incorrect deliveries, we will cover the shipping costs for exchange or refund.

3. Customer-initiated Returns

Returns initiated by customers for reasons other than defects are not accepted.

4. Return Procedure

In the case of defective items or incorrect deliveries, customers are required to contact us in advance and follow the provided instructions for returning the product.

Returned items must be in unused condition and sent back in the original packaging.

5. Refund

For defective items or incorrect deliveries, we will initiate the refund process upon receiving the returned product.

Refunds may take time, depending on the verification of the product's condition. Please be patient.

6. Important Notes

Returns or exchanges are not accepted for products that have been used, products with more than 5 days elapsed since arrival, or products that have incurred damage or stains in the customer's possession.

This policy is subject to change without notice. Any updates will be provided on our website.

・返品、交換について
お客様都合による返品・キャンセル・交換はお断りしております。

商品の不良、誤配送があった場合、ご交換対応をさせていただきます。
お問合せフォームよりご連絡ください。
ご到着から5日を過ぎてからの返品・ご交換はお受けできかねますので、
商品到着後は速やかに商品の状態をご確認頂きますようお願いいたします。